Little Goat Coffee Roasters Little Goat Coffee Roasters

Terms and Conditions

 

Welcome to the Little Goat Coffee Website. By using this website www.littlegoatcoffee.com.au (for ordering, purchasing and delivery of goods) you agree to the below Terms of Use. These Terms may be amended from time to time without notice and will apply to all of your orders. These Terms contain important information about the ordering, processing and delivery of goods, including limitation of liability governed by the laws in force in Victoria, Australia and any courts. Other important Terms may also apply to your order, such as the PayPal Terms and Conditions and the Little Goat Coffee Privacy Policy.

You will be bound by these Terms each time you submit an order and each order you place is a separate contract between you and Little Goat Coffee for the supply of goods. You further agree and acknowledge that, Little Goat Coffee is not liable for any loss suffered by you in connection with unavailability of this website.

Limitation of Liability
Neither Little Goat Coffee nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind.

Little Goat Coffee is not liable for damages to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, loss of data, income or profit, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods and services supplied to you, or on behalf of you, through the website and claims of third parties.

Price and payment
When you place an order, we will charge you and you agree to pay the price and any applicable Delivery Fee.
All prices are in Australian Dollars and any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
Little Goat Coffee must clear any payment for an order before goods are dispatched.
In paying or attempting to pay for goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

Privacy
Little Goat Coffee is committed to protecting your privacy. Law protects your rights to privacy and any information collected will be securely and carefully stored for a reasonable period of time. Little Goat Coffee may use or disclose personal information if we reasonably believe that the use or disclosure is necessary to prevent improper conduct or a breach of law or if its use or disclosure is required or authorised by law. In all other circumstances, we will use all identifiable information only for the purpose for which it is provided.

Personal Information, which you provide to us during the order, will be kept, used and disclosed by us in accordance with Little Goat Coffee’s Privacy Policy for the purpose of processing and delivering your order.

We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.

Unless otherwise indicated in your account settings or at the time you placed your order, Little Goat Coffee may send you marketing information.

If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account. Alternatively you may contact us hello@littlegoatcoffee.com.au.

Little Goat Coffee reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.

As a Little Goat Coffee subscriber, you agree to take responsibility for all activities that occur under your account and password.

Disclaimer
Little Goat Coffee endeavours to keep all information contained in our website up-to-date. However, prices, listings, articles and other information are subject to change and are for information purchase only. We assume no responsibility for errors or omissions noted on this website.

Shipping within Australia
We roast most days and will ship your order of freshly roasted coffee within 48 hours of your order via Australia Post. You should expect to receive your order within 2–4 business working days after you have placed your order.

In the event an ordered item is not available, or we are unable to fulfil the order, we will notify you within two business days to arrange an agreeable alternative item, a back order or refund.

Standard shipping is charged a flat rate of $9. Express post can be arranged at an additional fee.

Delivery requirements
All orders will be delivered to the address specified on the order. In the instance the delivery address is an office, shared house or apartment, the delivery agent will make reasonable attempts to contact you, however you agree that we may deliver to an individual at the address providing reliable instructions.

If no one is home to sign for the parcel, it may be delivered to your nearest Australia Post Office or returned to us at Little Goat Coffee.

Incorrect address
Should you enter the incorrect address, we are not obligated to re-send another order at our expense. A new order can be arranged and you will be charged the original rate.

Parcel does not arrive
We are not liable for any damage to your order due to loss or late delivery. We cannot guarantee an exact time of delivery. Late delivery does not constitute a failure to our agreement.

Only part of my order arrived
From time to time we may dispatch parts of your order from multiple locations due to stock availability. Please note on low stock items, we will contact you informing you on the expected availability and delivery of these items.

Order Errors
Little Goat Coffee takes reasonable care to ensure all orders are satisfied and in the event an order is inaccurate due to product description, pricing or availability, Little Goat Coffee reserves the right to correct any errors, inaccuracies or omissions without prior notice and without any liability on the part of Little Goat Coffee. Little Goat Coffee will not be bound by typographical, technical inaccuracies incorrect on Little Goat Coffee documents or website.

Returns

 

Faulty Equipment:
If you believe an item is faulty, your goods may be sent back to the manufacturer for them to assess within a reasonable period of time.

Damaged Equipment:
If goods are damaged through misuse, abnormal use, accidental use and through wear and tear, we are not obligated to provide a refund, exchange or repair.

Damaged through transit post:
In the event goods are damaged via the post, we will gladly replace any damaged goods if we are notified via email shop@littlegoatcoffee.com.au within seven days of receiving your order. Goods must be returned with all items sealed in their original packing, within seven days after you have contacted us to proceed with an exchange. Your name, invoice number, contact details and reason for return must be clearly stated and included with your returned goods.

Any exchange is at the discretion of Little Goat Coffee should you contact us after seven days of receiving the goods. Please note: Little Goat Coffee will not accept returns of goods if they are used and are not returned sealed in original packing with all items.

When the above criteria are met when returning your goods, like for like items may be exchanged subject to availability, otherwise a credit note will be issued. No cash will be returned.

Please note: original shipping charges are non-refundable and all return shipping charges must be prepaid.

Exclusions
Please choose carefully when placing your orders, as change of mind purchases and returns will not be made on:

  • Gift cards and vouchers
  • Perishable goods such as coffee
  • Incorrect address given
  • Damaged equipment through misuse, abnormal/accidental use, wear and tear
  • Modified goods

Please note: We do not accept liability of goods that are not returned via Australia Post’s Registered Post service or signed courier.

Celebrating the forty-two hands it takes to create that beautiful cup of coffee